Comments: The retail discussion.

I'm gonna enjoy this "series". :) Thanks so much.

I actually teach this very thing in one of my training classes. I spend about 50% of my job training Retail Sales Associates on how to sell my product, deal with pissy customers, read and understand what they customers really want vs what they are saying. Now, I realize these RSA's work mostly on commission, so the situation is just that different, but I am very interested in what you have to say on this as a matter of perspective! :)

Posted by Tammi at August 22, 2004 07:26 AM

Ditto. I've done plenty of customer service (5 years of pizza delivery through college, ya know :-), and I find this discussion fascinating.

Posted by Harvey at August 22, 2004 02:55 PM
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