Regurgitation For: We Know All About It But It's Still Your Fault

That is weird - I have never heard of it happening before...I have had a phone go apeshit because of water damage, apparently, but I guess it isn't that. Yeah you should get a refund.

Declared by Ruth at June 2, 2005 11:49 PM

That is frustrating. But don't get too upset with the service personel; they really are regulated as to what they can say, and can lose their jobs if they deviate from the proscribe script. Not kidding; my dh works for oen of these companies and one can get in trouble for smallest digressions from the format given him.
The workers are also underpaid, overwroked and treated abysmally.

Declared by Rachel Ann at June 3, 2005 04:23 AM

You are assuming that I go off on customer service personal. I have been a CSR and I know they aren't all regulated and I know that if one tells me it's a known problem and one tells me it isn't, a help desk person was supposed to call me within 72 hours and that didn't happen, I now get to call AGAIN....it doesn't have a thing to do with regulation, it has everything to do with piss poor customer service.

I don't have sympathy for people choosing the jobs they choose. If they don't like their job, they can get another one. In the meantime, they better give me the highest quality customer service no matter how much they get paid.

Declared by S. Faolan Wolf at June 3, 2005 09:10 AM

*giggling uncontrollably*

Declared by Maine at June 3, 2005 04:50 PM

I had my cell phone disconnected one time for no reason. I paid my bill on time but nonetheless they shut it off. I called the company, we figured out the problem but...in the meantime, the CSR actually said to me "what the hell do you want me to do about it" When I protested he then said "cry me a river lady" I swear to G**. So regardless of the script, they do deviate at free will.

Declared by Sailgirl at June 8, 2005 01:25 AM

Holy crap! I would have been on with a supervisor so fast his head would have spun all the way out the door as he got escorted after being fired.

What a putz!

Declared by S. Faolan Wolf at June 8, 2005 01:31 AM
Be Part Of The Pack

Keep info on file because I'm so precious!